Accounts Receivable Coordinator - Flagship Specialty Partners

February 26th, 2024

Charlotte, NC | Support Center Position

The Accounts Receivable Coordinator’s primary responsibility is responding to and providing follow-up for patient phone calls regarding account balances and insurance questions. Responsible for proper documentation for patient contact/follow-up. Responsible for reviewing and working monthly accounts assigned.


ESSENTIAL FUNCTIONS

Supports the philosophy, goals, and objectives of the Practice.

  1. Supports, and performs according to, approved policies and procedures.
  2. Supports risk management and participates in programs directed to patient and staff safety.
  3. Considers patient rights in performance of job duties and responsibilities.
  4. Contributes to the quality management process; identifies role and contributions upon request.

Adheres to safety policies and procedures in performing job duties and responsibilities.

  1. Reports observed or suspected violations, hazards, and noncompliance according to Practice policy.
  2. Observes safety measures in performance of job duties and responsibilities.
  3. Responds to emergency situations with competence and composure.

Communicates effectively with co-workers, physicians, visitors, patients and other organizations.

  1. Interactions are respectful and courteous.
  2. Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care or seeks further guidance, as needed.
  3. Communicates effectively and professionally using a translator when necessary.
  4. Documents that information received from the patient is disseminated to the appropriate people or departments.
  5. Accurately assesses and interprets age-specific patient data.
  6. Considers age-specific patient requirements when responding to emergency situations.

Maintains and promotes professional competence through continuing education and other learning experiences.

  1. Seeks new learning experiences by accepting challenging opportunities and responsibilities.
  2. Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance as needed.
  3. Attends and actively participates in meetings, committees, in-services, seminars, workshops, conferences, quality management activities according to job responsibilities and Practice requirements.

Counsels patients about Practice charges and insurance coverage.

  1. Assists patients by answering questions or resolving discrepancies in billing, charges & reimbursements.
  2. Investigates patient accounts as a follow-up to patient inquiries.
  3. Documents patient communications in WinOMS.
  4. Assists patients in setting up a payment schedule as needed.
  5. Reviews accounts assigned and post payments and denials; processes mail backs from insurance.
  6. Sends requested information (x-rays, etc.) with claim forms & mail backs.
  7. Investigates and re-files problem claims.
  8. Provide reports as requested by Accounts Receivable Supervisor, Accounts Receivable Supervisor & Accounts Receivable Director.
  9. Other duties as necessary

KNOWLEDGE/SKILLS/ABILITIES

Education/Certification/Experience:

  • High school diploma or equivalent required
  • Two years of call center experience
  • One year of medical/dental insurance experience preferred
  • Automated billing systems experience preferred
  • Training/experience in business office activities preferred
  • CPR certification preferred

Skills/Abilities:

  • Strong and effective communication and platform skills
  • Problem solver and self-directed
  • High degree of professionalism and professional image
  • Strong and effective communication and platform skills
  • Positive attitude, change advocate, lead by example, coachable
  • Strong interpersonal and relationship building skills
  • Independent decision-making skills, sound judgment
  • Strong initiative and able to exercise sound judgement
  • Detail-oriented, sound analytical and problem-solving skills
  • Good time management and project management skills
  • Excellent organization and follow up skills
  • Computer literate, working knowledge of Microsoft Office Suite
 

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