Charlotte, NC | Support Center Position
The Accounts Receivable Coordinator’s primary responsibility is responding to and providing follow-up for patient phone calls regarding account balances and insurance questions. Responsible for proper documentation for patient contact/follow-up. Responsible for reviewing and working monthly accounts assigned.
ESSENTIAL FUNCTIONS
Supports the philosophy, goals, and objectives of the Practice.
- Supports, and performs according to, approved policies and procedures.
- Supports risk management and participates in programs directed to patient and staff safety.
- Considers patient rights in performance of job duties and responsibilities.
- Contributes to the quality management process; identifies role and contributions upon request.
Adheres to safety policies and procedures in performing job duties and responsibilities.
- Reports observed or suspected violations, hazards, and noncompliance according to Practice policy.
- Observes safety measures in performance of job duties and responsibilities.
- Responds to emergency situations with competence and composure.
Communicates effectively with co-workers, physicians, visitors, patients and other organizations.
- Interactions are respectful and courteous.
- Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care or seeks further guidance, as needed.
- Communicates effectively and professionally using a translator when necessary.
- Documents that information received from the patient is disseminated to the appropriate people or departments.
- Accurately assesses and interprets age-specific patient data.
- Considers age-specific patient requirements when responding to emergency situations.
Maintains and promotes professional competence through continuing education and other learning experiences.
- Seeks new learning experiences by accepting challenging opportunities and responsibilities.
- Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance as needed.
- Attends and actively participates in meetings, committees, in-services, seminars, workshops, conferences, quality management activities according to job responsibilities and Practice requirements.
Counsels patients about Practice charges and insurance coverage.
- Assists patients by answering questions or resolving discrepancies in billing, charges & reimbursements.
- Investigates patient accounts as a follow-up to patient inquiries.
- Documents patient communications in WinOMS.
- Assists patients in setting up a payment schedule as needed.
- Reviews accounts assigned and post payments and denials; processes mail backs from insurance.
- Sends requested information (x-rays, etc.) with claim forms & mail backs.
- Investigates and re-files problem claims.
- Provide reports as requested by Accounts Receivable Supervisor, Accounts Receivable Supervisor & Accounts Receivable Director.
- Other duties as necessary
KNOWLEDGE/SKILLS/ABILITIES
Education/Certification/Experience:
- High school diploma or equivalent required
- Two years of call center experience
- One year of medical/dental insurance experience preferred
- Automated billing systems experience preferred
- Training/experience in business office activities preferred
- CPR certification preferred
Skills/Abilities:
- Strong and effective communication and platform skills
- Problem solver and self-directed
- High degree of professionalism and professional image
- Strong and effective communication and platform skills
- Positive attitude, change advocate, lead by example, coachable
- Strong interpersonal and relationship building skills
- Independent decision-making skills, sound judgment
- Strong initiative and able to exercise sound judgement
- Detail-oriented, sound analytical and problem-solving skills
- Good time management and project management skills
- Excellent organization and follow up skills
- Computer literate, working knowledge of Microsoft Office Suite
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